Jamie Balfour

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PassBook: Apple's failed child

Passbook

In iOS 6.0 in October 2012, Apple release one of it's new built-in apps. There was much hype about what it would bring to the iPod, iPad and iPhone. It was a clean new feature that was designed to bring about a new way of organising payments and cards; keeping your loyalty cards and boarding passes in one place. For instance, Starbucks allow you to obtain loyalty points with your Starbucks card and pay with it, or something similar (I am not much of Starbucks guy, but I have been in for an orange juice or apple juice once in a while) and Passbook allows you to keep this loyalty card 'inside' your phone.

The concept sounds great, but with Apple's lack of NFC (Near Field Communication), it means that communicating with the cash machine or whatever must be done using an optical scanner that can read either barcodes or QR codes from a display like the iPhone retina display. Sounds ok though, doesn't it?

Well no. It's below par and it hardly ideal. I use my Subcard (which funnily enough does not have a Passbook option as of just now, and probably never will) on my iPhone 5 which I hand over once I have placed my order and am ready to receive the points. I always worry that they have just been making my sub up for me just before they touch my iPhone. I'm also concerned that if it falls out of his or her hands the responsibility will still lie on my hands. Passbook is a solution that was not well thought through, contrast with Google Wallet. Google Wallet uses NFC in most cases and allows smaller payments to be made by just swiping the phone over the NFC card machine. This seems too easy compared. It's also got loads of safety features such as remote lockout and all the rest. You can read more about Google Wallet here.

Google Wallet

Passbook still only has five UK apps just now, namely iHotel, United Airlines, Lufthansa, American Airlines and Starbucks, of which I use just Starbucks. This was six months after the initial release of Passbook. I also do not understand why you cannot access the App Store from Passbook to see more Passbook apps after you have already got one Passbook card.

Passbook seemed so damn perfect, until the lack of apps and the lack of NFC made it become something I now just look at in disappointment.

Posted in Tech talk
apple
passbook
fail
failure
failed
google
wallet
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